Delivery Policies

Key Policies and Guidelines

Before your container arrives, understanding our delivery policies ensures a smooth and efficient process. This section covers essential aspects such as the requirement for onsite assistance, weather considerations, rescheduling and cancellation policies, and potential fees for extended unloading times.

By familiarizing yourself with these guidelines, you can better prepare for the delivery day, mitigate any issues that might arise, and ensure a seamless experience.

• Onsite Presence
  Plan to have at least two people on site on the delivery day to act as spotters if needed.
• Weather
  If bad weather is forecast on your delivery day, contact us to reschedule.
• Rescheduling & Cancellation
  Your delivery date may be rescheduled due to unforeseen circumstances. If you refuse delivery, a restocking fee and other associated fees will be deducted from your refund.
• Fees
  Any excess time spent on site beyond the standard 30 minutes for unloading may incur additional charges.

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Internal Inspection

Our delivery procedure involves a thorough inspection that our drivers conduct on each shipping container before loading. The elements of this inspection include:

• Checking the container for any visible holes
• Ensuring that the seals appear intact
• Verifying that the floors are undamaged and in good condition
• Confirming that the doors on the shipping container operate properly, opening, closing, and latching as they should
• Ascertaining that the door handles are in perfect condition